In today’s technological landscape, businesses need to keep their internal workforce fully informed when talking to customers and partners. Real-time assistance is crucial for resolving complex issues promptly. Enter EETech’s Digital Field Application Engineer (FAE) solution – an AI-powered solution revolutionizing the way companies internally access technical information.

Efficiency and Standardized Responses

At the heart of EETech’s Digital FAE is an internal chatbot equipped with cutting-edge artificial intelligence capabilities. This chatbot serves as a virtual FAE, capable of answering a wide range of technical questions based on the company’s knowledge base. What sets this solution apart is its adaptability – the chatbot can be white-labeled to seamlessly integrate with a company’s existing infrastructure, providing a tailored and intuitive user experience.

The Brains Behind the Answers

For clients to harness the full potential of the Digital FAE, they simply need to identify relevant documents to the system’s knowledge base. These documents serve as the foundation for the chatbot’s responses, enabling it to provide accurate and timely information. From application notes and product datasheets to customer service logs and reports, the Digital FAE can leverage a diverse range of data sources to address user queries effectively.

The EETech Solution

EETech delivers a fully hosted web-based Digital FAE chatbot, accessible to all employees within the company using it. The Digital FAE leverages your choice of LLM such as GPT 3.5 Turbo, GPT 4, Llama, Mistral and many other advanced language models, the chatbot ensures comprehensive and reliable assistance. Moreover, EETech commits to regularly absorb updated documents to reflect any changes or additions, ensuring that the Digital FAE remains up-to-date and relevant.

• Scalable Knowledge Access: With the Digital FAE, knowledge sharing becomes effortless, empowering internal employees to access technical information instantly.
• Efficient Problem Resolution: By leveraging AI, the Digital FAE delivers quick responses, minimizing wasted time searching for information and improving productivity. This is hosted in a closed environment dedicated to your company, meaning that the information provided is not used for any AI training or sharing beyond your own team members.
• Customizable Integration: Whether through SFTP or a dedicated Azure Storage Container, EETech offers flexibility in document upload methods, catering to diverse client needs.
• Continuous Improvement: With daily updates to the document sources, the Digital FAE evolves alongside the company’s requirements, ensuring ongoing optimization and relevance.

Conclusion

In an era defined by digital transformation and innovation, EETech’s Digital FAE solution stands at the forefront of revolutionizing technical support. By harnessing the power of AI and leveraging a wealth of knowledge resources, companies can elevate their support capabilities to new heights. With seamless integration, customizable solutions, and unparalleled expertise, EETech is poised to drive meaningful change in the realm of technical assistance.